This policy explains the terms on which GIRI AUTO STYLING SDN BHD 202601034252 (1696347-D) will accept a return, a refund or an exchange, and the evidence a claim has to carry. The customer should read the Return, Refund & Exchange terms below before ordering.
On what grounds is a claim admissible?
Goods sold are not exchangeable or refundable. Four conditions displace that rule, and a claim needs only one of them:
The wrong item was sent by the merchant.
The item received departs from the website’s advertised specifications, description, features or information.
The item arrived spoiled, damaged or defective.
The delivery ran past the timeline set out in the company’s Shipping Policy.
How is a claim filed, and what must accompany it?
Claims go to our customer support team at giriautostyling@outlook.com, and must reach us within 24 hours of the item being received. These must be supplied with the claim:
A continuous unboxing video, clear throughout, showing the parcel unopened, the shipping label, the packaging and the item as received.
A clear recording of the item’s first use, where that is applicable.
Photographs, order details or any further supporting document the company calls for.
Late or unsupported claims are refused: nothing filed once the 24-hour reporting period has run, and nothing lacking the evidence above, will be entertained.
On any question concerning a return, refund or exchange, reach us through any of the channels below.
📧 Email: giriautostyling@outlook.com
🏢 Address: 26-02, JALAN MOLEK 2/2, TAMAN MOLEK, 81100 JOHOR BAHRU, JOHOR
🌐 Online: https://giriautostyling.com/contact-us/